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About Us


What is the Commitment?

Our aim is to be the world's most ethical and truly sustainable global business. The Commitment will help us deliver the greatest impact as a sustainable business, making a positive difference in people's lives, now and in the future. By focusing on the issues closest to our business, we know we can have the biggest impact and exert the most influence to bring about change. This means that as a business we seek to enrich and not exploit the planet, its people and our products in every part of our business: ingredients, products, packaging, stores and campaigns. "It's in our hands" means we acknowledge that we have the power to make positive changes in the world and make a positive difference in people's lives.

 A crucial part of achieving our aim will be to acknowledge the gap between where we are now and where we need to be if we are to be a truly sustainable business – and to measure our progress accordingly. Our Enrich Not Exploit™ Commitment clarifies how we operate as a business and guides everything we do. It is much more than a campaign strapline or marketing promotion. From how we conduct ourselves at work to how we treat our suppliers, from the products we create to how we sell them; everything will be carried out with the Commitment in mind. Our Commitment aims to empower everyone in the company to embrace a new way of working, which will deliver a high-impact performance and ground-breaking projects.

 The Commitment has three pillars: Enrich Our People, Enrich Our Products and Enrich Our Planet. Under each pillar we have ambitious and measurable targets that make us accountable for delivery.

Please click here to read Building for the Future - Our Values Performance 2014/2015 & Our New Commitment.


Our Manifesto

Our story started with Anita Roddick¹s belief in something revolutionary; that business could be a force for good, and in 1976 The Body Shop was born.  We've always done things differently, broken the mold, been bold, been brave.

Today, our commitment is stronger than ever; to enrich, not exploit.

For us, this means enriching people as well as our planet, its biodiversity and resources.  We are committed to working fairly with our farmers and suppliers and helping communities to thrive.  Our products enrich, but never make false promises and are never tested on animals.

We are proud to be original, irreverent and campaign for what's right; together we can do it.

Enrich Not Exploit™. It's in our hands.


Our Three Pillars

Enrich our People

We celebrate the diversity of people and reject a stereotype of beauty. Paying fair prices to our Community Trade partners is central to everything we do. We campaign for what's right. We help our employees grow as people.

Enrich our Products

Our products nourish, enrich and uplift but never make false promises. Our products are inspired by the diversity of nature and customs of people around the world. We are experts in caring for all different skin types and take pride in knowing how to make them feel so good.

Enrich our Planet

The world is our source of beauty, but it's facing devastation. We actively help enrich the biodiversity where we grow our ingredients. We act and campaign to enrich and support threatened areas of outstanding natural value to the planet.


Against Animal Testing

As others in our industry have followed our lead Against Animal Testing in the beauty industry, we continue to advocate for global change whilst ensuring that we meet our own high standards.
All The Body Shop products and ingredients undergo extensive testing to ensure that they are safe and effective, while also remaining cruelty-free.

Our belief that animal testing is not necessary to prove the safety of cosmetic ingredients or product formulations has been at the heart of The Body Shop for 40 years. We were once a lone corporate voice on this issue. Thankfully, our voice was listened to.

Today, new technology and legislation has permanently transformed the cosmetics industry. For example, 2013 EU regulation that our campaigns helped bring about means the sale and import of animal tested cosmetic products and ingredients is banned for any company trading in Europe. We are proud that cruelty-free cosmetics are now the norm in much of the world.

We use three main assessment methods involving computer data, laboratory-created tissues and people:

  • In-silica (computer-based) analysis uses readily available, existing data which will help us to assess the suitability  of similar materials through a process of  extrapolation of this information 
  • Laboratory-produced EpiSkin, grown from human skin cells, allows us to conduct safety checks on cells that react in virtually the same way as human skin without harming any people or animals
  • Finally to ensure good tolerance on people we will often test our products using patch testing, which involves placing a very small amount of product on a person's skin to ensure that it is safe and effective, usually at the final stage of testing a new formulation. We will also carry out controlled user trials where people test our products for both skin compatibility and cosmetic effectiveness, under the supervision of medical experts when required