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About Us

How to use the Handbook 

This site has been structured to provide suppliers with a full understanding of our expectations and our requirements:

About Us

This provides suppliers with the background to The Body Shop, highlights the values and principles on which it trades and details the Code of Conduct that it expects from suppliers.

Becoming a Supplier

The Body Shop has developed a detailed process for identifying and qualifying potential suppliers. This section explains the necessary steps of the Supplier Approval Process.

Developing Products 

This details the processes for developing products, from initial formula development to barcoding.

Packaging & Labelling

This gives a general guideline for individual packages to withstand commercial shipping.

Purchasing and Shipping

The procedures for purchase orders and making shipping arrangements are described in this section.

Resolving Problems

This section explains The Body Shop policies for the identification and resolution of problems with product and packaging quality.