The Body Shop Inbound operative will count all unit pack/master carton
quantities prior to booking the product onto our systems. If there is a
discrepancy between the ASN, the delivery paperwork, and the actual quantity
department supervisor will then conduct a second check to confirm the first
check count. Department Supervisor will create an Inbound
Error Sheet (see below) and submit it to Goods In Administration at The Body Shop.
Goods In Administration will verify the Error with Goods in & forward to
Please see the Purchasing & Shipping and Advance Shipping Notice pages for further detail on the process for updating the ASN).
The 'Global Supply Chain Planner' will advise the vendor of the discrepancy within 1 business day.
The vendor will then have 1 business day from the time they were informed of the discrepancy to appeal. All vendor challenges should be directed to the 'RDC AUDIT' team INBOX. If there is no appeal or the appeal is turned down, The Body Shop Global Finance team will be instructed to raise a debit note against the vendor with a charge of £160 per article. The following exceptions apply:
New vendors: Debit notes will not be raised for quantity discrepancies for the first five shipments
Community Fair Trade vendors: Debit notes will not be raised.
In addition to the above discrepancy reporting process, The Body Shop 'Global Supply Chain team' will determine how to resolve the over/under delivery:
Over-Delivery: Global Supply Chain team raise another PO, or raise a Return-to-Vendor (RTV) order
Under-Delivery: Global Supply Chain team agree the resolution with the vendor
All discrepancies between the ASN and the actual quantity received are recorded and used to monitor vendor performance.