Skip Ribbon Commands
Skip to main content

Resolving Problems

Concession Charges for Sub-Standard Stock

In the instance of goods being delivered from suppliers that fail to meet agreed product specifications and standards, The Body Shop reserves the right to accept the goods on a concession basis. We will review the nature of the rejection versus the urgency of the stock requirement, and may choose to utilise the stock, although not within agreed specification or standard.

In this event the cost of the goods will be reduced by a MAXIMUM of 25%, which will be deducted from the invoice relating to that particular PO.

Goods rejected by our 'Quality department' will be subject to one of the following rules:

  • Rework
  • Return To Supplier
  • Concession

This does not include rejections for secondary package labelling whereby such instances will be subject to our Rework policy.