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Resolving Problems

Rework

While The Body Shop wants all merchandise received to be in “ready to ship” condition, we realise that despite best efforts by all involved, infrequent errors can occur in product from even our very best suppliers. Therefore, we have structured our policy to be less tolerant of suppliers who consistently make errors, and more tolerant of suppliers who make few errors. Our rates for reworking are as follows:

First and Second Shipments with Errors per Calendar Quarter

(Standard Processing Charge Applied, Employee Cost Dependant upon Error's Committed)

DescriptionUK DeliveryUSA Delivery
Excess Processing Charge (per Article, per Receipt)£160 per Article$250 per Article
Rework Cost (per Hour)£50 per hour$75 per hour

 


Important:  The minimum cost will be £210/$325 per Article requiring rework in each shipment for the first or second shipment with errors per calendar quarter.  Also, a “shipment” refers to the delivery of a single article. If a delivery contains multiple Articles, each will be treated as a single shipment for measurement purposes.


Third and All Subsequent Shipments with Errors per Calendar Quarter

(Standard Processing Charge Applied, Employee Cost Dependant upon Error's Committed)

DescriptionUK DeliveryUS Delivery
Excess Processing Charge (per Article, per Receipt)£160 per Article$250 per Article
Rework Cost (per Hour)£125 per hour$200 per hour

 


Important:  The minimum cost will be £285/$450 per article requiring rework in each shipment for the third and all subsequent shipments with errors per calendar quarter.  Also, a “shipment” refers to the delivery of a single article. If a delivery contains multiple Articles each will be treated as a single shipment for measurement purposes.


Each supplier will start each calendar quarter at the lower rework rate, regardless of the number of shipments received with errors in the preceding calendar quarter. A supplier will move to the higher rework rate with the third shipment containing an error, which is received by The Body Shop in the same calendar quarter. The calculation of the number of the shipments with errors per calendar quarter will be performed by The Body Shop Technical Department.

Rework charges will be assessed based on the above calculation. All suppliers can verify their status in regard to this policy at any time by calling The Body Shop Technical Department. This policy will be modified from time to time as conditions dictate.

In the case of a shipment being received where a proportion of the product is acceptable and the remainder is defective, the rework policy will be invoked as a charging mechanism. The supplier will be charged not only for the rework time to segregate the defective items at the rates above, but will also be debited for the defective product at the originally negotiated piece price.